Building satisfied customers through service excellence is a critical factor that impacts organisations’ bottom line. This service excellence certification will equip students with the skills to provide excellent service that creates happy and loyal customers, on top of providing deeper insights into areas such as cultivating a sense of service, motivating and bringing out the best in your employees and the framework of systematic service strategies.
To maintain and strengthen customer relationships, it is vital that companies provide quality customer service. At the program’s conclusion, students should be able to understand the importance of achieving customer satisfaction and demonstrate an understanding of how best to provide top-notch customer service.
Key takeaways:
● Learn how to recognise the value of customers and how they can influence the competitiveness of your company
● Develop essential service competencies to provide enjoyable experiences for customers
● Come up with personalised plans to boost customer satisfaction
| Modules |
Subject |
Hours |
| 1 |
Show Social and Cultural Sensitivity, |
8 |
| 2 |
Implement Operations for Service Excellence, |
16 |
| 3 |
Provide Service to Customers, |
14 |
| 4 |
Respond to Service Challenges, |
16 |
| 5 |
Project a Positive and Professional Image |
16 |
|
|
|
Course Period: 3 months (Part time)
Average teacher-student ratio: Min (1:15), Max (1:30)
Assessment: Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace supervisors
Delivery method: Blended learning that combines classroom learning or practicum learning with online learning.
Graduation criteria: Attendance >75% and pass all the assessments
Contact Us
Tel: (65) 6220 6228
Email: admin@goldencompass.edu.sg
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